What size should I order?

To verify your TOKAY size, please follow the steps below.

Step 1: Place a sheet of paper on the floor against a wall. Put your foot on the sheet of paper with your heel touching the wall. Stand up straight and balanced on both of your feet.

Have a friend draw a line tracing your foot (this might tickle a bit). You can do this by yourself, but you risk a slightly less accurate measurement. Now, repeat this step with your other foot.


Step 2: Measure the maximum length of both of your feet. Record the length of the longer foot.


Step 3: Check your size in the chart below by choosing the shoe size with a “maximum recommended foot size” equal to or larger than your own maximum foot size. 



Step 4: Choose your size

– if you have regular, wide or thin feet: don’t change anything that’s perfect.

– if you have extra thin feet: consider choosing one size smaller for a better fit.

– if you have extra wide feet: consider choosing one size larger for a better fit.

If you are wondering if your feet might be extra narrow or extra wide, read the next question.

If any question during this process, feel free to contact us via the contact form in the footer.

Does TOKAY differentiate between men’s and women’s sizes?

TOKAY produces a unisex shoe in a large range of sizes. We do differentiate between men’s and women’s US sizes, but only as a frame of reference for people used to working in those measurement systems. Men can have narrow feet and women can have wide feet, so we chose not to distinguish between the two with a men’s and women’s fit. Instead, the two pairs of insoles delivered with every pair of cleats – the thinner yellow insoles and thicker blue insoles – can be used to customize the width of the cleats.

In what widths are TOKAY cleats available?

TOKAY cleats are currently only available in one width. However, all TOKAY cleats come with two pairs of interchangeable insoles in different thicknesses – one thin and one thick – in order to customize the fit according to your feet. The thin yellow insoles gives wider feet more room within the cleats while the thicker blue insoles give average feet a snugger fit. These removable insoles also allows for users with orthopedic insoles to easily swap these into their cleats.

Will my cleats stretch?

Additional stitching and material reinforcements have been added in the cleats’ design to minimize deformation of the cleats through use. Some minimal stretching will occur, mainly upon initial use.

Are TOKAY cleats made with animal leather? 

No. We use high quality synthetic leather which is of equal (or better) quality than animal leather and also easier to maintain. We also chose to use artificial leather in order to avoid contributing to the animal suffering inherent in both the leather and food industry, and we were very happy to find out that this choice would result in a higher quality product.

What materials are TOKAY cleats made from?

The outsole is made out of TPU (thermoplastic polyurethane), a plastic with excellent abrasion resistance. The upper is made externally of synthetic leather with an additional layer of TPU for extra abrasion resistance. The inner lining of the upper is made of a 3D Mesh for additional comfort. In the mid-cut model elastane is used for the sock. The insole is EVA (ethylene-vinyl acetate), a lightweight material commonly used as a shock absorber in sports shoes.

Where are TOKAY cleats manufactured?

TOKAY cleats are manufactured in China.

Why should I take care of my TOKAY cleats?

Taking good care of your cleats will make them look better for longer, and (more importantly) it will keep your cleats in better working condition. They were designed and made to be durable, and taking care of your TOKAY cleats will help them to last even longer.

How do I take care of my TOKAY cleats?

By playing ultimate, your cleats will often get dirty and wet. That is totally fine. But it is much better for your cleats if they do not stay muddy and wet for too long. So: clean them, let them dry, and use your cleats like cleats.

CLEANING – clean your cleats regularly

Mud gets into the fabric pores and over time this affects the breathability, flexibility and therefore also the durability of your cleats. Simply use a wet towel or sponge to remove the mud off of your cleats after a muddy training or tournament. Do NOT use solvents to clean your cleats and do NOT put your cleats into the washing machine. This will moisten the inner foams and help the growth of bacteria.


DRYING – allow your cleats to dry

Encourage your cleats to dry naturally by placing them in a dry and well-ventilated area. Remove the insoles and let these dry separately. Insoles usually retain a lot of water and absorb most of your foot sweat. If your cleats are very wet you can also put some balled up newspaper paper into them to help absorb out the moisture. For many of us, just taking our cleats out of our bags after practice is a good first step in the right direction.


Even more importantly: do not actively dry your cleats by putting them in the dryer, on a radiator, or blasting them with a hairdryer. As with all cleats, active drying methods are quite bad for cleats and will cause the materials to break more quickly.


OFF FIELD TIPS – use your cleats properly


Finally, use your cleats like cleats. Work them hard, but please do not walk on concrete in your cleats. This will damage the studs and might even sharpen them. While that might sound cool in theory, it can hurt quite a bit in practice. So stay safe, and change out of your cleats if you need to walk across an area of concrete.


Wear flip-flops between games, but don’t wear your cleats like flip-flops. The reinforced heel counter plays an integral role in the functionality of your cleats, wearing your cleats like flip-flops will damage the heel and decrease functionality of the cleats overall. Taking your cleats off between games is also really good for your feet. Pop on a change of socks and you and your cleats will both feel brand new.

Why can’t I add an item to my basket?

If a model (mid-cut or low-cut), colour or size is grayed out and cannot be selected, that means we no longer have this combination of model color and size in stock. Please contact us so we can tell you when your desired order will be available again.

What forms of payment does TOKAY accept?

We accept credit card or PayPal as standard payment options within our online sales platform. If you would prefer to pay by check or wire transfer, please get in touch so we can make arrangements.

How long does it take for my order to ship once it is placed?

All orders will be processed and prepared within 2 working days after the order is placed. Hereafter, TOKAY undertakes to deliver orders within a usual average time of:

– 2 to 3 working days for delivery to Metropolitan France,

– 2 to 5 working days to Europe

– 3 to 6 working days for any other destination.

How much does shipping cost?

Delivery costs vary depending on the order and destination. All delivery costs will be calculated for you prior to checkout.


We are currently still calculating some of the shipping costs. So, if you cannot find your country on the shipping list, get in touch and we will prioritize adding that destination.


For orders of 10 pairs and over we offer free shipping to the United States of America, Canada and Europe.

Why can’t I add an item to my basket?

If a model (mid-cut or low-cut), colour or size is grayed out and cannot be selected, that means we no longer have this combination of model color and size in stock. Please contact us so we can tell you when your desired order will be available again.

What is that Free Returns offer?

During the month of May 2018, every order placed with delivery in Europe will be eligible to free return and exchange shipping.

Eligible countries: All European Union countries, Switzerland, and Norway

To be eligible, shoes should be in brand new condition (tried for size on a clean surface)

  • Customers who wish to exchange a pair of cleats should contact TOKAY via email at: info@tokay-ultimate.com.
  • Once discussed with TOKAY, ship back the cleats,
  • Once we receive the cleats and check their condition, we will proceed to refund the return shipping and ship the products as agreed to with the customer.

For all other countries, our usual conditions apply as follow :

  • We can only accept unspoiled and brand new shoes,
  • Please contact us before sending back any pair of shoes,
  • Return shipping is to be paid for by the customer
    (unfortunately we are not yet able to cover these costs),
  • TOKAY will ship the new pair back to the customer for free.

Can I cancel an order once it has been placed?

We cannot stop the shipment once an order has been placed. However, once you have received the shipment, you can cancel your entire order or part thereof within 14 days of the date of receipt of the product(s) and return the products back to us.


There is an issue with my cleats or my order, what should I do?


If you have any issues with your order or your cleats, please contact us directly. Please include the following information so that we can most expediently and effectively resolve whatever the issue may be:

  • Order number (if applicable)
  • Description of the issue
  • Pictures of the issue and general pictures of the shoes.